I've written before about what teams get out of The Phoenix Project simulations and how they can learn the principles of DevOps in an experiential way. However, that was always focussed on DevOps.
Now, ITIL4 is a big change in the ITIL world. ITIL didn't fundamentally change from V2 to 2011 and while the world skipped off to embrace agile and lean thinking and play with the cool kids of DevOps, traditional Service Management and IT Operations seemed to continue to do things the same old way. ITIL4 is now kicking stones around the outside of the group of cool kids and may even join in soon. It too has embraced lean thinking, using Service Value Chains, iterative improvements, and the whole Guiding Principles approach, introduced with ITIL Practitioner. All things that many good consultants and experienced service management practitioners were doing as they adopted and adapted ITIL, but it wasn't as clear in the framework before.
The MarsLander simulation from GamingWorks has been redeveloped to allow teams to experiment and experience how ITSM and IT Operations teams can operate in a more lean and agile method. This brings obvious benefits in organisations where development or project teams are more agile and the Operations teams continue to be more traditional. They can all start to think the same way. It also allows those IT teams that don't need to change because of outside influences, but just want to change so they are operating better, to learn about and try different approaches. Then there are those teams who have gone through ITIL4 Foundation training and know the theory. MarsLander allows them to put it into practice and see how to use that knowledge.
Aprill Allen - aka Knowledge Bird - and I are currently working with a client, as part of the Good Guidance collaborative team, to help them adopt a new and improved way of working. As a Managed Service Provider, they have been operating well for a number of years, always reviewing how they can improve and deliver greater value to their customers, but now it has been decided that a fundamental shift in thinking and working is required. As part of their learning experience, I ran a MarsLander simulation for a number of their team, including CEO, CDO, Service Delivery Manager, HR Manager and a number of technical people including Service Desk. I'm not going to go through their findings and learnings with you here, as that would take the fun out of you experiencing the simulation, but there were some key outputs which resonated with them, and every other team who has run the MarsLander or Phoenix Project simulations:
An earlier blog of mine pointed out similarities between different ways of working and thinking, with regards to learning, so the gods must be trying to tell us something.
What do you need to do to make change happen?
Over the last 12 months, I have been lucky enough to be able to deliver business simulations to organisations who are either going through change, or who are looking at different ways of working.
These simulations have been created by GamingWorks and go by the names of The Phoenix Project and MarsLander.
The Phoenix Project simulation focusses on helping teams to explore and learn about DevOps and Agile ways of working. MarsLander helps Service Management teams explore how a more agile approach can help them deliver faster, with more value and use the ITIL4 approach in their everyday working. However, with the latest update to ITIL taking onboard the learnings of DevOps, Agile and Lean and applying them to ITSM, these two simulations help attendees explore, experiment and learn these similar concepts but in different ways.
The teams who have taken part in The Phoenix Project have come away from the day, and it is a full-on day, telling me and their colleagues that they understand the need to collaborate better, that the “business” representatives (as opposed to the IT team members) “get” what they need to do to work better with IT, that “business” and IT people understand why they need to communicate better, that they all understand the benefits of limiting their work in progress.
The teams who have participated in MarsLander, tell me and their colleagues that they understand the need to collaborate better, they understand why they need to communicate better within teams and with their customers (internal or external) and suppliers / partners, that they all understand the benefits of visualising their work and limiting their work in progress.
Senior participants - CIOs and IT Managers - tell me that they want to promote greater visualisation or work and encourage greater preparation, not just planning, within their teams.
Those at the pointy-end of delivering IT services tell me that they want to get their management teams on the simulations so that they understand the need for improved ways of working.
Non-IT attendees go away with a greater respect for their IT colleagues and talk to me about running the simulations within their teams - non-IT teams.
All team members also come away from the simulations as closer teams. Some were brand new teams only meeting for the first time on the day, but after an hour or two, you wouldn’t have known that.
So if you are looking to improve collaboration between or within teams, looking to explore different ways of working, or to understand how the DevOps principles or ITIL4 approach can help your teams deliver better services, get in touch. I may have just the simulation for you.