I'm currently putting myself through training on ISO20000 which is the international standard for IT Service Management and am learning about the audit requirements. Reading through the types of audit and the steps that should be undertaken reminded me of something an old boss (old as in previous, not ancient) taught me when we were about to be audited for ISO9000 re-certification. It stuck in my head and so I thought I would share it with you in the hope that it helps you with your next audit.
Why do we get audited?
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