Somebody asked me earlier today, "What do you do?". I gave my usual self-deprecating response, then got home and thought about it. Why do I answer so flippantly outside of the work environment?
Time to regroup and give myself a good talking to.
Simon Sinek tells us to "Start with Why".
Why do I do what I do?
To help people.
I've worked in IT roles for over 30 years, in roles like data entry, helpdesk, desktop support, server and network support, team leading and management, working with teams in the UK, India and New Zealand. I have been extremely lucky to have been supported throughout most of my career by organisations and managers who helped me and gave me what I needed to succeed. Since going solo in 2010, I have only wanted to help others to succeed. People and process are my "thing".
How do I do this?
There are a variety of methods, and they often merge into each other.
I consult, to help organisations and teams to get to where they want to be and in a way that means they can generally support themselves moving forwards.
I coach / mentor to help individuals grow.
I train people to learn new ways of thinking and working so they are comfortable moving forwards.
I contract as IT Operations Manager to help organisations when they find themselves in a bit of a pickle.
What do I do to achieve this?
Consulting usually focusses on Service Management, DevOps, agile and Lean ways of thinking and working, and governance / audit.
Coaching / mentoring (I've never had a coaching session which hasn't required mentoring or vice-versa) uses experience and knowledge gained over many years of making mistakes and learning from others.
Training can be provided as online training, simulation workshops for larger teams or tailored training sessions to provide an overview of subjects such as Service Management or DevOps (not technical though). I also enjoy helping teams to understand the culture they want to have to help get the people, management and organisation all understanding each other and helding in a mutually agreed direction.
What's YOUR Why?