Gander Service Management is excited to be part of a trans-tasman consulting collective called Good Guidance. We are all independent experts in our own fields, who work together to deliver value for others. If you engage one of us to deliver an agreed outcome, you know that we can call upon one of our colleagues to help deliver the required value. You don’t need to engage a large consulting company, or multiple independent consultants. We can assist.
Globally recognised as the Knowledge Bird, Aprill Allen is a knowledge management consultant, certified Knowledge Centered ServiceⓇ trainer, and independent analyst monitoring emerging knowledge tech. Knowledge Bird works with leaders to develop better knowledge management practices in all kind of organisations—from scale-ups to large-scale enterprises—helping customer success teams and IT service desks work more effectively with team and organisational know-how to serve their customers better. For more information visit www.knowledgebird.com
Karen Ferris is an internationally acclaimed service management professional and organisational change management practitioner with a reputation for providing both strategic and practical advice, assistance and insights for organisations in their implementation and maintenance of efficient and effective business and service management. She is an author, facilitator, trainer, speaker and coach. In 2011, Karen authored the acclaimed itSMF publication ‘Balanced Diversity – A Portfolio Approach to Organisational Change’ introducing a new and innovative framework for ensuring that service management changes become embedded into the fabric of the organisation. In January 2017 Karen was named as one of the top 25 thought leaders in service management by the Service Desk Institute. In July she was named in the top 20 ITSM thought leaders by Sun View Software and in October, the Business Relationship Management Institute presented her with a Global Excellence Award. Her latest book "Game On! Tactics To Win When Change is Constant" was published early this year. She is also a Director at Macanta Consulting. For more information visit www.karenferris.com
Rob is an experienced leader with a history of working in the hospital & health care industry but has continued to demonstrate this success across all sectors.
Using Lean Thinking, Rob is able to lead team to develop sustainable systems that enable organisational excellence.
Skilled in Business Planning - with a strong emphasis on strategy deployment or "how do we make our plans real everyday".
Rob is comfortable in the C-suite as well as with front line staff. Working alongside organisations to drive excellence, continuous improvement, empowerment of staff to make businesses get better at getting better.
A proven professional with a Postgrad Diploma Health Management focused in Health Management from Massey University.
Also Rob is a National Award winning project manager including innovation, where he demonstrated take he can take a project from conception through to successful implementation.
Rob Bull works alongside the leadership and staff to understand what the issues are, the frustrations and facilitates a roadmap that focuses on organisational goals.
Organisations often struggle at pulling together the elements of best practice, continuous improvement, strategic planning and staff performance into a single cohesive system that everyone understands. Taking a pragmatic approach, Rob works alongside its clients to develop a plan that will guide activity and ultimately behaviours that drive the energy of the whole team in one direction. Taking a functional approach to support organisations to implement sustainable systems and processes that fit their environment. It is not a one size fits all approach and not a training programme that provides an overview of tools out of context. It is all about having the right resources and understanding across the team to make small incremental changes - continuous improvement - towards being the best organisation possible. For more information visit www.plexusconsulting.co.nz