ITIL®4 Foundation classroom training
This classroom training is delivered to you on your premises and is a closed (not open to the public) training course.
In order to make this cost effective for your organisation, we recommend a minimum of 3 students. We also recommend a maximum of 12 students to enhance the learning opportunity for the students.
ITIL®4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL®4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture. It is for professionals at the start of their ITIL® journey or people looking to update their existing ITIL knowledge.
The course will help you to understand:
The official ITIL®4 Foundation online proctored exam voucher and the ITIL®4 Foundation e-book is included
Audience
The ITIL®4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management. This course and the related certification can be beneficial for the following roles:
Prerequisites
There are no pre-requisites for this course.
Benefits
The ITIL®4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled
services, to provide them with an understanding of the common language and key concepts, and to show them
how they can improve their work and the work of their organisation with ITIL®4 guidance. Furthermore, the
qualification will provide the candidate with an understanding of the ITIL®4 service management framework and
how it has evolved to adopt modern technologies and ways of working.
The ITIL®4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall
and understanding of the ITIL®4 service management framework, as described in the syllabus below, to be
awarded the ITIL®4 Foundation qualification. The ITIL®4 Foundation qualification is a prerequisite for the ITIL®4
higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts
of the ITIL® framework in context.
Course Outline
This course covers:
The course includes a copy of the ITIL4 Foundation ebook, course materials, a student study guide, two sample exams and a copy of the ITIL Glossary from Axelos.
We recommend enhancing this learning experience with the MarsLander experiential workshop.
ITIL™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
In order to make this cost effective for your organisation, we recommend a minimum of 3 students. We also recommend a maximum of 12 students to enhance the learning opportunity for the students.
ITIL®4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL®4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture. It is for professionals at the start of their ITIL® journey or people looking to update their existing ITIL knowledge.
The course will help you to understand:
- how modern IT and digital service organizations operate
- how value streams increase speed and efficiency
- how cultural or behavioural principles guide work that benefits the wider organisation
- how to use commonly-used service management terms and concepts
The official ITIL®4 Foundation online proctored exam voucher and the ITIL®4 Foundation e-book is included
Audience
The ITIL®4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management. This course and the related certification can be beneficial for the following roles:
- IT Managers
- Support Team Leaders
- Technical Support staff
- Service Owners
- Architects
- Project Managers
- Vendor Managers
- Service Desk Supervisors
- Process Owners
- Change Managers
- Service Level Managers
- Problem Managers
- Operations Managers
- IT Consultants
- IT Developers
- Service Providers
- System Integrators
- Managers who interact between the business and IT
Prerequisites
There are no pre-requisites for this course.
Benefits
The ITIL®4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled
services, to provide them with an understanding of the common language and key concepts, and to show them
how they can improve their work and the work of their organisation with ITIL®4 guidance. Furthermore, the
qualification will provide the candidate with an understanding of the ITIL®4 service management framework and
how it has evolved to adopt modern technologies and ways of working.
The ITIL®4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall
and understanding of the ITIL®4 service management framework, as described in the syllabus below, to be
awarded the ITIL®4 Foundation qualification. The ITIL®4 Foundation qualification is a prerequisite for the ITIL®4
higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts
of the ITIL® framework in context.
Course Outline
This course covers:
- Key concepts of Service Management
- Guiding Principles
- Four Dimensions of Service Management
- Service Value System
- Service Value Chain
- Practices
The course includes a copy of the ITIL4 Foundation ebook, course materials, a student study guide, two sample exams and a copy of the ITIL Glossary from Axelos.
We recommend enhancing this learning experience with the MarsLander experiential workshop.
ITIL™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
