ITIL Continual Service Improvement training

$650.00$800.00

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Description

The ITIL Credit System supports the ITIL® qualification scheme by recognizing your investment in ITIL qualifications.

Within the ITIL credit system, each ITIL and ITIL-related qualifications has been assigned a specific credit value, based upon their level of ITIL content.

Upon successful completion of any ITIL examination recognized under the scheme, a candidate will be awarded both the certification and the credits attached.

The credits earned through this system can then be used towards the ITIL Expert level of certification, for which candidates must have earned a required number of credits (22) from qualifications which cover the full spectrum of ITIL best practice.

ITIL Credit System pyramid diagram

https://www.axelos.com/qualifications/itil-qualifications/itil-credit-system

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.

The CSI course covers principles and processes that allow service providers to identify, prioritise and implement improvements to their services.

Course contents

  • 19 easy to absorb lessons
  • Study duration: 21 hours mandatory study, also 21 hours self-study with the CSI core volume is recommended

Topics include:

  • Introduction to CSI
  • CSI principles
  • CSI processes:
    • 7 Step Improvement Process
  • CSI methods and techniques
  • Organising for CSI
  • Technology considerations
  • Implementing CSI
  • Challenges, critical success factors and risks
  • Preparing for the exam

Pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the CSI core volume is recommended

Additional information

Duration

90 days, 150 days