ITIL Managing Across the LifeCycle (MALC) training


SKU: N/A Categories: , Tag:


The ITIL Credit System supports the ITIL® qualification scheme by recognizing your investment in ITIL qualifications.

Within the ITIL credit system, each ITIL and ITIL-related qualifications has been assigned a specific credit value, based upon their level of ITIL content.

Upon successful completion of any ITIL examination recognized under the scheme, a candidate will be awarded both the certification and the credits attached.

The credits earned through this system can then be used towards the ITIL Expert level of certification, for which candidates must have earned a required number of credits (22) from qualifications which cover the full spectrum of ITIL best practice.

ITIL Credit System pyramid diagram

Managing Across the Lifecycle is the final capstone course required to reach ITIL Expert status.

The course looks at using ITIL processes and practices across the lifecycle.  It includes the application and integration of service management processes and provides skills that can be used  to deliver value in your organisation.

Course Contents

  • 8 Modules, divided into easy to absorb lessons
  • Study duration: 30 hours mandatory study, also 28 hours self-study with the syllabus and ITIL core volumes is recommended

Topics include:

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the lifecycle
  • Managing services across the lifecycle
  • Governance and the organisation
  • Measurement
  • Implementing and improving service management capability
  • Preparing for the exam

The MALC exam is based around a case study.  The case study you will use during the exam is provided as part of your course material.


  • Delegates must hold 17 credits, including:
  • The ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 15 credits from the ITIL Intermediate courses
  • 30 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 28 hours of self-study using the syllabus and ITIL core volumes is recommended

Additional information


90 days, 150 days