Description

The ITIL Credit System supports the ITIL® qualification scheme by recognizing your investment in ITIL qualifications.

Within the ITIL credit system, each ITIL and ITIL-related qualifications has been assigned a specific credit value, based upon their level of ITIL content.

Upon successful completion of any ITIL examination recognized under the scheme, a candidate will be awarded both the certification and the credits attached.

The credits earned through this system can then be used towards the ITIL Expert level of certification, for which candidates must have earned a required number of credits (22) from qualifications which cover the full spectrum of ITIL best practice.

https://www.axelos.com/qualifications/itil-qualifications/itil-credit-system

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.

The Service Design course covers principles and processes that allow service providers to create services that meet business needs now and in the future, with minimum re-work.

Course Contents

• 19 easy to absorb lessons
• Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Design core volume is recommended

Topics include:

• Introduction to Service Design
• Service Design principles
• Service Design processes:
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Design Coordination
• Service Design technology-related activities
• Organising for Service Design
• Technology considerations
• Implementing and improving Service Design
• Challenges, critical success factors and risks
• Preparing for the exam

Pre-requisites

• Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
• 21 hours of study via an accredited training solution – confirmed by your course completion certificate
• 2 years IT experience is desirable
• 21 hours of self-study using the Service Design core volume is recommended