ITIL Service Operation training

$650.00$800.00

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Description

The ITIL Credit System supports the ITIL® qualification scheme by recognizing your investment in ITIL qualifications.

Within the ITIL credit system, each ITIL and ITIL-related qualifications has been assigned a specific credit value, based upon their level of ITIL content.

Upon successful completion of any ITIL examination recognized under the scheme, a candidate will be awarded both the certification and the credits attached.

The credits earned through this system can then be used towards the ITIL Expert level of certification, for which candidates must have earned a required number of credits (22) from qualifications which cover the full spectrum of ITIL best practice.

ITIL Credit System pyramid diagram

https://www.axelos.com/qualifications/itil-qualifications/itil-credit-system

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.

The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.

Course Contents

  • 11 easy to absorb lessons
  • Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Operation core volume is recommended

Topics include:

  • Introduction to Service Operation
  • Service Operation processes:
    • Incident Management
    • Problem Management
    • Request Fulfilment
    • Access Management
    • Event Management
  • Service Operation Functions
    • Service Desk
    • Technical Management
    • Application Management
    • IT Operations Management
  • Common Service Operation activities
  • Organising for Service Operation
  • Technology considerations
  • Implementing Service Operation
  • Challenges, critical success factors and risks
  • Preparing for the exam

Pre-requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Operation core volume is recommended

Additional information

Duration

90 days, 150 days