VeriSM Essentials


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The fully accredited VeriSM Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.

The VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.

Course Content:

13 easy to absorb lessons covering the service management basics in the digital age using the VeriSM model

Includes video tutorials, study guides and quizzes

Study duration: 7 hours

Lessons in this course

  • Lesson 1: Organizational context and governance
  • Lesson 2: Digital transformation
  • Lesson 3: Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM? model
  • Lesson 9: The VeriSM? Model Part 1 Define
  • Lesson 10: The VeriSM? Model Part 2 Produce
  • Lesson 11: The VeriSM? Model Part 3 Provide
  • Lesson 12: The VeriSM? Model Part 4 Respond
  • Lesson 13: Exam Preparation

Course Options: 30 and 60 day courses are available

Course Pre-requisites: This course does not require any existing knowledge VeriSM

Exam Details: 20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Essentials course before requesting their exam voucher.

Additional information


30 days, 60 days