"Challenges relating to ABC (Attitude, Behaviour, Culture) are a key barrier to the success of any ITIL improvement initiative."
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation.
It also shows in one interactive day the essence of ITSM Next generation practices such as ITIL4® or VeriSM™.
The simulation can help create a dialogue and help employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a Next Generation Service Management with a more Agile and Lean approach, not as a large implementation project but in small incremental steps and based on their own motivation.
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"This has been a great day to identify where we as a team can do things differently to improve value internally. To do so in a safe and fun environment has been fantastic. It's been one of the best learning experiences I have ever been part of."
Greg Wilson - IT Service Management Specialist
The learning objectives of this simulation are dependent upon what your organisation is trying to achieve, where you are on your ITSM journey and the problems and issues you are trying to solve. These are some of the objectives achieved during this training:
This half day workshop is designed to give you and your teams an introductory overview of what ITSM & ITIL is and how you can use its principles in your daily work.
An interactive workshop, you will leave with an understanding of what value Service Management can bring to your organisation.
What is IT Service Management?
Available Online or Onsite
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This day long interactive training workshop is designed to give you and your teams an understanding of ITIL4, covering much of what is included in the ITIL4 Foundation course, but without the exam. This is ideal for organisations where an understanding is all that is required, and costs are tight.
Add the MarsLander simulation to help the teams to practically understand the theory covered in the Awareness course.