All of the following can be undertaken following a pragmatic approach, a waterfall project approach or an Agile approach. Being a Certified Agile Service Manager and Prince2 Foundation certified, I can fit into whichever approach suits your organisation.
Prioritise improvements for the greatest business impact
IT often gets bad press, and told that they are not delivering a good enough service. How do you know where to start with your improvements? Using globally recognised frameworks, and real world experience, we can assess where the priorities are and help you to prioritise, plan and if required, implement, these improvements.
IT Service Management process design & review
You may already have defined processes but are looking for assistance in starting the review cycle, which so often gets forgotten about, or need assistance in defining formal processes to assist with your Service Improvement work. We can assist with thought leadership, facilitating or driving this work, to enable you to get the most out of it.
IT Service Catalogue design and implementation
Can you explain what your team or department does? Do you know why everyone is so busy? Can you demonstrate the value that your IT department brings to the organisation? A Service Catalogue is key to any well run IT department, but it doesn’t need to be a huge task. We can help with the design and implementation of a catalogue that meets your immediate needs, setting you on the path to continual improvement.
Are you building a new service offering and want to ensure that you can deliver what you offer? How will it be supported? Who does what? Are there multiple supplier involved? We can lead your teams to build the service design so that concerns are identified and addressed BEFORE the service is offered.
Transition from project into operations
Do you have a major implementation coming up and you need a review of the project readiness? We can assist, preferably early enough in the project lifecycle, the support teams and the project team to ensure that everything has been identified and the processes are in place to ensure a smooth transition into support. Reduce the risk by being prepared.