Very few businesses operate completely smoothly and one wrinkle in a department’s processes can affect the wider organisation. This is true whether in IT (e.g. Service Desk processes affect the wider IT department’s ability to deliver) or the wider business (e.g. an HR process for new starters affects every other department).
Using TOC (Theory of Constraints) thinking, we are able to assist organisations to identify improvements and drive those changes. A small initial investment in time and money can drive larger savings further on. Allow us to help you identify and realise those savings.