Service Desk / Customer Support Centre review and improvement, including toolset use.

Do you feel that the team may not be operating to their fullest potential? Do you believe they are, but are being told otherwise? An independent review will enable you to receive honest feedback, using a variety of methods to perform the review, and if appropriate, a set of actions to start the improvement programme.  This may include recommended improvements to your Service Management / Support Centre tool to enable the teams to work better.