ITIL 4 Foundation
The ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organisation.
Spread across 6 modules, there are 26 easy to absorb lessons covering ITIL terminology, concepts, practices and value.
Modules in this training
- Module 1: Key Concepts of Service Management
- Module 2: The Guiding Principles of ITIL
- Module 3: Service Management and Value
- Module 4: ITIL Practices Introduction
- Module 5: ITIL Practices Deep Dive
- Module 6: Course Recap and Exam Preparation
Examples of the course:
Course duration is 18 hours and is 2 ITIL credits