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  • ITIL4 Foundation (inc. exam)

ITIL4 Foundation (inc. exam)

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NZ$1,200.00
NZ$1,200.00
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ITIL 4 Foundation

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

This course is the starting point for people wanting ITIL qualifications. The new ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.



Course Content:


  • Module 1: Key Concepts of Service Management
  • Module 2: The Guiding Principles of
  • Module 3: Service Management and Value
  • Module 4: ITIL Practices Introduction
  • Module 5: ITIL Practices Deep Dive
  • Module 6: Course Recap and Exam Preparation


There are 26 lessons in total, with integrated questions and animations.



Course duration is 12 hours



Course Options: all course licences are valid for 180 days


This course must only be sold with the exam and the relevant eBook


Prerequisites: None.



Exam details: 40 multiple choice questions. 60 minute duration with a 65% pass mark. Exam can

be taken online with a web proctor (with PEOPLECERT). Students must have completed the ITIL

Foundation course before requesting their exam voucher.



Suitable for: ITIL Foundation is suitable for anyone working in IT services, or anyone who is

considering a career in IT.


Examples of the course:



  • Introduction video
  • Lesson 2 video



Course duration is 12 hours and is 2 ITIL credits



In order to help bed in your learning, you might like to include a MarsLander simulation.

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  • Home
  • Services
    • Coaching & Mentoring
    • Consulting
    • Training >
      • Workshops >
        • DevOps
        • Service Management
        • Emotional Culture Deck
      • Online Training >
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        • Exams explained
  • Have a Gander
  • Clients & Partners
    • LINQ
  • About
    • Why the duck?
  • Contact