ITIL4 Foundation (inc. exam)
ITIL 4 Foundation
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This course is the starting point for people wanting ITIL qualifications. The new ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.
- Module 1: Key Concepts of Service Management
- Module 2: The Guiding Principles of
- Module 3: Service Management and Value
- Module 4: ITIL Practices Introduction
- Module 5: ITIL Practices Deep Dive
- Module 6: Course Recap and Exam Preparation
There are 26 lessons in total, with integrated questions and animations.
Course duration is 12 hours
Course Options: all course licences are valid for 180 days
This course must only be sold with the exam and the relevant eBook
Exam details: 40 multiple choice questions. 60 minute duration with a 65% pass mark. Exam can
be taken online with a web proctor (with PEOPLECERT). Students must have completed the ITIL
Foundation course before requesting their exam voucher.
Suitable for: ITIL Foundation is suitable for anyone working in IT services, or anyone who is
considering a career in IT.
Examples of the course:
Course duration is 12 hours and is 2 ITIL credits
In order to help bed in your learning, you might like to include a MarsLander simulation.