ITIL4 Specialist: Create, Deliver and Support (CDS) (inc. exam)
SKU:
NZ$1,600.00
NZ$1,600.00 - NZ$1,800.00
per item
ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.
CDS builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services.
Course Content:
Module 1 SVS Key Concepts and Challenges
Module 2 – Value Streams for New Services
Module 3 – Value Streams for User Support
Module 4 – Know how to Create, Deliver and Support Services
Module 5 – Course Recap and Exam Preparation
Course duration: 18 hours
Course Options: 90- and 150-day options are available
Prerequisites: Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-
requisite for anyone wanting to study higher level ITIL courses
Exam Details
Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.
Who it’s for...
IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Centre Support Specialist and others
Further Information
This course must only be sold with the exam
Course overview can be found here
More information on the ITIL4 qualification scheme can be found at Axelos
CDS builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services.
Course Content:
Module 1 SVS Key Concepts and Challenges
- Lesson 1 – Organisational Structures
- Lesson 2 – Culture, Competencies, and Teams
- Lesson 3 – SVS Key Concepts and Challenges
- Lesson 4 – Shift-Left
- Lesson 5 – SVS Planning and Resource Management
- Lesson 6 – The Impact of Information and Technology on CDS Activities: Part 1
- Lesson 7 – The Impact of Information and Technology on CDS Activities: Part 2
Module 2 – Value Streams for New Services
- Lesson 1 – Reviewing Service Value Chains and Service Value Streams
- Lesson 2 – Practices that Contribute to a Value Stream for a New Service
- Lesson 3 – Using the Practice Guides
- Lesson 4 – Change Enablement – Part 1
- Lesson 5 – Change Enablement – Part 2
- Lesson 6 – Service Design and Software Development and Management Practices
- Lesson 7 – Service Validation and Testing
- Lesson 8 – Release Management and Deployment Management
Module 3 – Value Streams for User Support
- Lesson 1 – Using a Value Stream to Provide User Support
- Lesson 2 – Practices that Contribute to a Value Stream for User Support
- Lesson 3 – Service Desk
- Lesson 4 – Incident Management
- Lesson 5 – Problem Management
- Lesson 6 – Knowledge Management
- Lesson 7 – Service Level Management
- Lesson 8 – Monitoring and Event Management
Module 4 – Know how to Create, Deliver and Support Services
- Lesson 1 – Managing the Workload
- Lesson 2 – Options for Service Delivery
Module 5 – Course Recap and Exam Preparation
Course duration: 18 hours
Course Options: 90- and 150-day options are available
Prerequisites: Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-
requisite for anyone wanting to study higher level ITIL courses
Exam Details
Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.
Who it’s for...
IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Centre Support Specialist and others
Further Information
This course must only be sold with the exam
Course overview can be found here
More information on the ITIL4 qualification scheme can be found at Axelos