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  • ITIL4 Specialist: Create, Deliver and Support (CDS) (inc. exam)

ITIL4 Specialist: Create, Deliver and Support (CDS) (inc. exam)

SKU:
NZ$1,600.00
1600 1800 NZ$1,600.00 - NZ$1,800.00
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per item

CDS builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services.


Course Content:


Module 1 SVS Key Concepts and Challenges

  • Lesson 1 – Organisational Structures
  • Lesson 2 – Culture, Competencies, and Teams
  • Lesson 3 – SVS Key Concepts and Challenges
  • Lesson 4 – Shift-Left
  • Lesson 5 – SVS Planning and Resource Management
  • Lesson 6 – The Impact of Information and Technology on CDS Activities: Part 1
  • Lesson 7 – The Impact of Information and Technology on CDS Activities: Part 2

 

Module 2 – Value Streams for New Services

  • Lesson 1 – Reviewing Service Value Chains and Service Value Streams
  • Lesson 2 – Practices that Contribute to a Value Stream for a New Service
  • Lesson 3 – Using the Practice Guides
  • Lesson 4 – Change Enablement – Part 1
  • Lesson 5 – Change Enablement – Part 2
  • Lesson 6 – Service Design and Software Development and Management Practices
  • Lesson 7 – Service Validation and Testing
  • Lesson 8 – Release Management and Deployment Management

 

Module 3 – Value Streams for User Support

  • Lesson 1 – Using a Value Stream to Provide User Support
  • Lesson 2 – Practices that Contribute to a Value Stream for User Support
  • Lesson 3 – Service Desk
  • Lesson 4 – Incident Management
  • Lesson 5 – Problem Management
  • Lesson 6 – Knowledge Management
  • Lesson 7 – Service Level Management
  • Lesson 8 – Monitoring and Event Management

 

Module 4 – Know how to Create, Deliver and Support Services

  • Lesson 1 – Managing the Workload
  • Lesson 2 – Options for Service Delivery

 

Module 5 – Course Recap and Exam Preparation


Course duration: 18 hours


Course Options: 90- and 150-day options are available


Prerequisites: Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-

requisite for anyone wanting to study higher level ITIL courses


Exam Details

Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.


Who it’s for...

IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Centre Support Specialist and others


Further Information

This course must only be sold with the exam


Course overview can be found here


More information on the ITIL4 qualification scheme can be found at Axelos

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