BRMP - Business Relationship Management Professional (inc. exam)
The Business Relationship Management Professional (BRMP) certification allows delegates to
understand the BRM role and create awareness of it in their organisation. They will also be able to look at current relationships in their business and identify where improvements can be made.
BRMP® Learning Objectives
Holders of the BRM Institute Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of:
- The characteristics of the BRM role.
- What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services.
- The use of Portfolio Management disciplines and techniques to maximise realised business value.
- Business Transition Management and the conditions for successful change programs to minimise value leakage.
- The BRM role in Service Management and alignment of services and service levels with business needs.
- The principles of effective and persuasive communication.
- Module 1: An overview of BRM
- Module 2: Strategic partnering
- Module 3: Business IQ
- Module 4: Portfolio Management
- Module 5: Business transition management
- Module 6: Provider domain knowledge
- Module 7: Powerful communication
- Module 8: Exam preparation
What does that mean?
- Understand “Demand Shaping” as a means to increase value realisation from provider investments, services and assets.
- Be able to use a Strategic Relationship Management Process and Tools to strengthen business partner and provider relationships.
- Understand how and where to engage in your business partner’s decision cycle.
- Co-develop, with your business partner, a Relationship Strategy-on-a-Page as a mutual Relationship Contract.
- Understands the industry and its ecosystem
- Understands the business model, business strategy, business processes, and operations
- Understands the organisation, roles, politics, and culture
- Understands and applies the disciplines of Value Management
- Understand how Portfolio Management is the central mechanism for a Value Management Process.
- Understand how to apply Portfolio Management to the entire life cycle of provider investments, from managing new investments, optimising existing investments and retiring old investments.
- Understand the relationships between Project, Program and Portfolio Management and how these work together to optimise business value.
- Be familiar with two common Portfolio Classification schemes and how they are applied to achieve a Portfolio Balancing.
- Understand how governance processes and structures are used in support of Portfolio Management.
Business Transition Management
- Understand what Business Transition Management is, why it is important to BRM, and the components of a Business Transition Capability Model.
- Understand how to create urgency for stakeholders.
- Understand the key roles to be orchestrated for successful business transition.
- Understand key change leadership concepts.
- Understand the importance of clarifying the change details and typical methods for achieving clarity.
- Understand how the Cliff Analogy illustrates all key factors in managing a transition
- Understand the value-centric definition of a service.
- Understand the important distinctions between Products and Services and the implications for the BRM.
- Understand the different aspects of service value and how service provider constraints impact the role of the BRM.
- Understand the components of ‘powerful communications’.
- Understand how to influence those over whom they do not have direct control.
- Be able to express themselves through a unique value proposition.
- 50% off membership of the Business Relationship Management Institute when buying our course.
- Exam fee is included
Course Options: 30 and 60 day courses are available
Prerequisites: This course does not require any existing knowledge of BRM.
Exam details: 50 multiple choice questions. 40 minute duration with a 50% pass mark. Exam can be taken online with a web proctor (With APMG). Students should have completed the BRMP course before requesting their exam voucher
- IT, HR, Finance, Directors & Managers
- Business Relationship Managers or those in similar roles
- Quality Managers & Service Level Managers
- Portfolio Managers
- Project Managers
- Business Analysts
- Enterprise and Service Architects
- External Service Providers
- Representatives of shared services organisations
- Anyone interested in maximising business value
- Anyone working or looking to work in a business relationship environment, such as
buyers, sales teams and customer service advisors.
- Business owners and others involved in business processes.
Course Sample: https://youtu.be/xCsGn_FJ1UY
- The “foundation” supports the BRM role and ensures it has the competencies to be effective and deliver value to both the provider organization and its business partners.
- The “pillars” define the BRM space in terms of Core BRM Disciplines: Demand Shaping, Exploring, Servicing, and Value Realization.
- The “roof” of the House of BRM protects Business Relationship Management as a key aspect of provider capability. It does this by ensuring clarity around the role, discipline, and organizational capability of Business Relationship Management in the context of the Provider Strategy and Operating Model.