MarsLander (onsite or online)
This simulation is a powerful way to stimulate a new way of thinking within the IT organisation. It also shows in one interactive day, the essence of how to integrate lean and agile working with ITSM in ways such as ITIL4 or VeriSM.
The simulation can help create a dialogue and help employees better understand how to improve their own way of working from where they are now (traditional Service Management) not as a large implementation project but in small incremental steps and based on their own motivation.
It can also be used to invigorate thinking in teams who need to change the way they deliver services.