ITSM & ITIL Awareness

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This half day workshop is designed to give you and your teams an introductory overview of what ITSM & ITIL is and how you can use its principles in your daily work. 


An interactive workshop, you will leave with an understanding of what value Service Management can bring to your organisation.


​​Can be delivered on site or remotely.


  • What is IT Service Management?
  • What is ITIL? 
  • ITIL v3 Lifecycle
  • ITIL4
  •  How does this relate to your role?
  • Exercises
  • And much more....