Online exams explained

You are given the option to purchase an online exam voucher for your course. Once bought, this voucher allows you to sit an exam that is web based and not test centre based. This page explains the benefits of web based exams and explains how they operate in detail.

If you have already purchased your exam voucher you can request it through the training portal and then go on to schedule your exam.

In order to take a web based exam you will require at least a 640 X 480 pixel web cam with microphone. All web based exams are remotely proctored via your web cam. You can take web based exams from the comfort of your own home or office at a time and date that you decide.


What are web based exams?

Web based exams offer you a much more flexible way to take your exam.

Scheduling and taking web based exams is easy. Our web based exams are provided by APMG International who will deliver your exam online – at a flexible location of your choosing and at a time and date that you decide. You can take your exam during the day, before work starts or even in the evening.

Your exam questions are exactly the same standard and style of questions as a classroom or test centre based exam. You will see the exam questions and your possible answer options displayed on screen – and you will click to select your answer and progress to the next question. You can also skip a question, go back to review or change your answers at any time should you wish to.

Web based exams provide you with maximum flexibility without compromising standards or security.


How do they operate?

  1. First, study all of your online materials including the sample exam paper provided…Then, whenever you feel ready…
  2. Download and save your course completion certificate to your local computer
  3. Complete our online Request an Exam Form through your training portal (which includes uploading your certificate as proof of attendance)
  4. You will receive an email from APMG explaining how to schedule your exam on the online system
  5. Start your exam at the date and time you’ve requested
  6. Complete your exam online and see your exam result instantly on-screen
  7. Your result will be confirmed and final results issued to you within 10 days

How do I schedule my exam?

When you have completed your studies, taken the sample exam included and you feel fully prepared – you can then start the registration process for your exam.

For all of our courses, we have an online Request an Exam form that you complete – which begins the process for you. This form is always available within your learning portal.

On this online form you will upload the necessary pre-requisites.
We will verify this information and complete the scheduling process. You will receive a copy of this web form for your records too.

Please allow 48 hours for us to process your exam request.  Once you receive your exam registration details, you need to schedule the exam at least 72 hours before the time you wish to take it  You can take your exam within 24 hours, but the online proctor firm will charge you an additional USD5.
You are able to take your exam 24/7.  At the required date and time – you will login to the exam system and begin your exam online. This will be remotely proctored by a real person via webcam.

If you need to reschedule your exam, you can do so as long as you provide at least 24 hours notice before the exam.  If you fail to attend your exam or provide 24 hours notice you will forfeit your exam voucher and be required to pay again to take the exam.


Where can I sit the exam?

You can sit web based exams from a location of your choosing.  Two good examples are: your home or your office.

You will need a quiet room where you will not be disturbed or interrupted during your exam. Your desk should be clear of all papers and materials.

You do not need to visit any test centre or any classroom.

Please note, in addition to your webcam you will need a small mirror or reflective surface.  The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.


What resources do I need?

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.  You will also need a small mirror or reflective surface.
You will also need administrator rights to install the software that will be used to monitor you during your exam.
For a successful exam, you will need:

Minimum Recommended
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Internet Explorer 7, 8, 9, 10

Adobe Flash Player and Shockwave must also be installed before you begin the exam.
You can test your system here:


What does the exam look like?

Your exam scenarios/questions will appear on your screen as text – just like any normal web page.

You can manually control the flow and progress of all questions, skipping any question you want to return to later.

As you progress through your questions, you will simply click to select your answer from the option choices. You can change your mind later if needed.

Once you are satisfied with all of your answers you click a button to end your exam session.

You will see whether you have passed or failed straight away, although this result will need to be confirmed before it is official.


What happens when I pass?

Once you are satisfied with all of your answers you click a button to end your exam session.

You will see whether you have passed or failed straight away.

Your results will be confirmed and emailed to you within 10 working days.  Your paper certificate will follow in the post and can take up to 4 weeks.


What happens if I fail?

If for some reason you fail your exam, then you can re-submit your registration details as soon as you feel ready to try your exam again.

Note: the cost of any exam re-sit is paid by you (or your company as appropriate). Exam re-sit fees are not included in your initial course purchase.

The tutor team will contact you via email to offer guidance and support.