Gander Service Management
Helping you to see more clearly
Our Services
Coaching / Mentoring
Whether you are new to a role, or whether you need an opportunity to discuss issues or concerns with someone who is not involved in your day-to-day business, coaching & mentoring can offer huge benefits to you and your organisation. This is true whether you are a new team leader or an experienced manager.
We offer a service that is “just enough”, providing you with the right level of support when you need it as you progress through your career or to help you get started in a new or challenging role when you feel like you just need that supporting arm.
Coaching is aimed at helping an individual achieve specific personal or professional goals by providing guidance. Mentoring is aimed at helping an individual develop skills and knowledge for personal and professional growth.
Each coaching or mentoring engagement includes:
A kick-off half-day introductory meeting
2 * hour long catchup calls each month via Google Meet / Zoom or face to face depending on location
Unlimited (within reason) support for you via Teams, Slack, email, video or phone call.
ITSM Awareness & Overview Workshops
This full or half day workshop is designed to give you and your teams an introductory overview of what ITSM is and how you can use its principles in your daily work.
The full day goes into more detail whereas the half day gives teams a grounding in ITSM.
An interactive workshop, you will leave with an understanding of what value Service Management can bring to your organisation.
Can be delivered on site or remotely.
Simulation Workshops
People are often sent on training courses to gain knowledge of particular subjects. Usually, people are given the theory in traditional classroom courses or e-learning modules and are then left to gain the experience in a real life, often mission critical, environment, without guidance or support; then people complain that the best practice is no good, whereas a lot of the problems are associated with our inability to translate the theory into practice, and not understanding how to apply it.
A business simulation game is a form of experiential learning, or learning-by-doing. People learn, in a number of game rounds, to translate theory into practice. They learn how to use the theory to achieve measurable results.
Does this mean that they need to have attended a training course first? No, not at all. By attending a business simulation with no preconceptions of the theory of “how to do it”, people learn as much as those who have attended training. Sometimes more.