I’ve been working in the IT industry for about 30 years and after 10 years of being sort of technical, I moved into managing, mentoring and leading teams across Outsource, Utilities, Media & Broadcast, Finance, Health and Tertiary Education environments.

After moving to Aotearoa New Zealand in 2008, I left full time employment and established Gander Service Management in 2010.

What gets me out of bed and still makes work exciting after all this time? Helping people, teams and organisations with continuous improvement and increasing value whilst also delivering a stable operational environment.

My background in outsource companies and as a self-employed consultant, has given me a good understanding of commercial development and supplier management while also ensuring that I continue to deliver to the customer’s existing expectations.

Feedback from others over the years has informed me that I am an accomplished people manager, varying from small local teams to large multi-national teams and being experienced in strategic thinking helps me to help you drive improvements and change.

A number of years ago, I joined the board of the IT Service Management Forum of New Zealand (itSMFnz) which, as a volunteer organisation, has allowed me to ensure that the Service Management (IT and wider business) communities in NZ are engaged in the industry and changes happening within. I am also a member of ISACA and the TBM Council.

I have been fortunate to be asked to speak or write for a number of different organisations within the Service Management community. I have also been recognised as a contributor to COBIT Online, SIAM Body of Knowledge, VeriSM and ITILⓇ4.

My Key Attributes are

Focussed on delivering pragmatic solutions that meet the client’s requirements, using appropriate frameworks where suitable.
Considers the complete lifecycle from strategy to operations and back again.
Leads teams through improvements while considering the human aspect of all changes and ensuring that any impact is managed accordingly.

While I’m based in Auckland, don’t let that put you off. I travel.