IT OperationsInterim IT Operations management
Even IT Operations Managers need a break. If you have a need to fill a gap for a short term (1- 3 months) then we can help out. This may also allow you to bring an internal person into the role while being assisted and developed, thereby reducing the risk to your organisation IT Operations team review Do you feel that the team may not be operating to their fullest potential? Do you believe they are, but are being told otherwise? An independent review will enable you to receive honest feedback, using a variety of methods to perform the review, and if appropriate, a set of actions to start the improvement programme. 
IT Service ManagementPrioritise improvements for the greatest business impact
IT often gets bad press, and told that they are not delivering a good enough service. How do you know where to start with your improvements? Using globally recognised frameworks, and real world experience, we can assess where the priorities are and help you to prioritise, plan and if required, implement, these improvements. We can also assist with the following:
Service Management tool selectionFinding the tool
The process of evaluating, selecting and implementing the right tool can be time consuming and at times confusing. We help by gathering requirements, leading the selection process (but not selecting) and managing the implementation with the selected partner. Gander Service Management are tool and vendor agnostic, although we do have experience of working with several partners and understand many of the pitfalls associated with the process. |
Customer Service TeamsService Desk / Customer Support Centre review and improvement, including toolset use, review or selection.
Do you feel that the team may not be operating to their fullest potential? Do you believe they are, but are being told otherwise? An independent review will enable you to receive honest feedback, using a variety of methods to perform the review, and if appropriate, a set of actions to start the improvement programme. This may include recommended improvements to your Service Management / Support Centre tool to enable the teams to work better. 
Enterprise Service ManagementPrioritise improvements for the greatest business impact
Shared service teams delivering services such as the on-boarding of new staff or handling leavers, often get bad press and told that they are not delivering a good enough service. How do you know where to start with your improvements? Using globally recognised frameworks, and real world experience, we can assess where the priorities are and help you to prioritise, plan and if required, implement, these improvements. 
DevOps / Agile Service Management teamsNeed your teams to deliver more, faster?
Introducing traditional IT teams, whether in Operations or Service Management roles, to DevOps or agile working methods can turn around the perception of IT. We can help you start this journey through coaching and training. |