IT OperationsInterim IT Operations management
Even IT Operations Managers need a break. If you have a need to fill a gap for a short term (1- 3 months) then we can help out. This may also allow you to bring an internal person into the role while being assisted and developed, thereby reducing the risk to your organisation IT Operations team review Do you feel that the team may not be operating to their fullest potential? Do you believe they are, but are being told otherwise? An independent review will enable you to receive honest feedback, using a variety of methods to perform the review, and if appropriate, a set of actions to start the improvement programme. 
Service ManagementPrioritise improvements for the greatest business impact
IT often gets bad press, and told that they are not delivering a good enough service. How do you know where to start with your improvements? Using globally recognised frameworks, and real world experience, we can assess where the priorities are and help you to prioritise, plan and if required, implement, these improvements. Service Management process design & review You may already have defined processes but are looking for assistance in starting the review cycle, which so often gets forgotten about, or need assistance in defining formal processes to assist with your Service Improvement work. We can assist with thought leadership, facilitating or driving this work, to enable you to get the most out of it. Service Catalogue design and implementation Can you explain what your team or department does? Do you know why everyone is so busy? Can you demonstrate the value that your IT department brings to the organisation? A Service Catalogue is key to any well run IT department, but it doesn’t need to be a huge task. We can help with the design and implementation of a catalogue that meets your immediate needs, setting you on the path to continual improvement. Transition from project into operations Do you have a major implementation coming up and you need a review of the project readiness? We can assist, preferably early enough in the project lifecycle, the support teams and the project team to ensure that everything has been identified and the processes are in place to ensure a smooth transition into support. Reduce the risk by being prepared. |
Customer Service TeamsService Desk / Customer Support Centre review and improvement, including toolset use, review or selection.
Do you feel that the team may not be operating to their fullest potential? Do you believe they are, but are being told otherwise? An independent review will enable you to receive honest feedback, using a variety of methods to perform the review, and if appropriate, a set of actions to start the improvement programme. This may include recommended improvements to your Service Management / Support Centre tool to enable the teams to work better. 
Service Management tool selectionFinding the tool
The process of evaluating, selecting and implementing the right tool can be time consuming and at times confusing. We help by gathering requirements, leading the selection process (but not selecting) and managing the implementation with the selected partner. Gander Service Management are tool and vendor agnostic, although we do have experience of working with several partners and understand many of the pitfalls associated with the process. 
DevOps / Agile Service Management teamsNeed your teams to deliver more, faster?
Introducing traditional IT teams, whether in Operations or Service Management roles, to DevOps or agile working methods can turn around the perception of IT. We can help you start this journey through coaching and training. |