We offer consulting in a variety of areas, designed to help you deliver greater value.
We often use tools like Value Stream Mapping to help understand the flow of work and identify waste and potential improvements. This also includes the use of LINQ
We often use tools like Value Stream Mapping to help understand the flow of work and identify waste and potential improvements. This also includes the use of LINQ
Interim IT Operations management
Even IT Operations Managers need a break. If you have a need to fill a gap for a short term (1- 3 months) then we can help out. This may also allow you to bring an internal person into the role while being assisted and developed, thereby reducing the risk to your organisation
IT Operations team review
Do you feel that the team may not be operating to their fullest potential? Do you believe they are, but are being told otherwise? An independent review will enable you to receive honest feedback, using a variety of methods to perform the review, and if appropriate, a set of actions to start the improvement programme.
Service Desk / Customer Support Centre review and improvement, including toolset use, review or selection.
Do you feel that the team may not be operating to their fullest potential? Do you believe they are, but are being told otherwise? An independent review will enable you to receive honest feedback, using a variety of methods to perform the review, and if appropriate, a set of actions to start the improvement programme. This may include recommended improvements to your Service Management / Support Centre tool to enable the teams to work better.
The process of evaluating, selecting and implementing the right tool can be time consuming and at times confusing. We help by gathering requirements, leading the selection process (but not selecting) and, if required, managing the implementation with the selected partner.
We are tool and vendor agnostic, although we do have experience of working with several partners, enabling us to introduce you to solutions best placed for you. Experience has also allowed us to understand many of the pitfalls associated with the process.
Prioritise improvements for the greatest business impact
IT often gets bad press, and told that they are not delivering a good enough service. How do you know where to start with your improvements? Using globally recognised frameworks, and real world experience, we can assess where the priorities are and help you to prioritise, plan and if required, implement, these improvements.
We can also assist with the following:
Even IT Operations Managers need a break. If you have a need to fill a gap for a short term (1- 3 months) then we can help out. This may also allow you to bring an internal person into the role while being assisted and developed, thereby reducing the risk to your organisation
IT Operations team review
Do you feel that the team may not be operating to their fullest potential? Do you believe they are, but are being told otherwise? An independent review will enable you to receive honest feedback, using a variety of methods to perform the review, and if appropriate, a set of actions to start the improvement programme.
Service Desk / Customer Support Centre review and improvement, including toolset use, review or selection.
Do you feel that the team may not be operating to their fullest potential? Do you believe they are, but are being told otherwise? An independent review will enable you to receive honest feedback, using a variety of methods to perform the review, and if appropriate, a set of actions to start the improvement programme. This may include recommended improvements to your Service Management / Support Centre tool to enable the teams to work better.
The process of evaluating, selecting and implementing the right tool can be time consuming and at times confusing. We help by gathering requirements, leading the selection process (but not selecting) and, if required, managing the implementation with the selected partner.
We are tool and vendor agnostic, although we do have experience of working with several partners, enabling us to introduce you to solutions best placed for you. Experience has also allowed us to understand many of the pitfalls associated with the process.
Prioritise improvements for the greatest business impact
IT often gets bad press, and told that they are not delivering a good enough service. How do you know where to start with your improvements? Using globally recognised frameworks, and real world experience, we can assess where the priorities are and help you to prioritise, plan and if required, implement, these improvements.
We can also assist with the following:
- Service Management process design & review
- Service Catalogue design and implementation
- Transition from project into operations
- COBIT online assessments