People are often sent on training courses to gain knowledge of particular subjects. Usually, people are given the theory in traditional classroom courses or e-learning modules and are then left to gain the experience in a real life, often mission critical, environment, without guidance or support; then people complain that the best practice is no good, whereas a lot of the problems are associated with our inability to translate the theory into practice, and not understanding how to apply it.
A business simulation game is a form of experiential learning, or learning-by-doing. People learn, in a number of game rounds, to translate theory into practice. They learn how to use the theory to achieve measurable results.
Does this mean that they need to have attended a training course first? No, not at all. By attending a business simulation with no preconceptions of the theory of “how to do it”, people learn as much as those who have attended training. Sometimes more.
Are business simulation games only for IT? Again, no. Business simulation workshops like MarsLander, allow those from the wider business to experience what IT experiences and learn how to build a closer working relationship with IT in a “safe” environment where everyone can try and fail, or try and succeed, without a business impact.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organization. It also shows in one interactive day the essence of ITSM Next generation practices such as ITIL4® or VeriSM™.
The simulation can help create a dialogue and help employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a Next Generation Service Management with a more Agile and Lean approach, not as a large implementation project but in small incremental steps and based on their own motivation.