ITIL4 Specialist & Strategist - Direct Plan and Improve Course (inc exam)
The ITIL 4 Strategist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organisation with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximise outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.
It is a key component of both ITIL 4 Managing Professional and ITIL 4 Strategic Leader.
The ITIL 4 Strategist module, Direct Plan and Improve, will help you to:
- Understand the key concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of Organisational Change Management to direction, planning and improvement
Lessons in this course:
Course Introduction
Module 1: DPI Key Concepts
- Lesson 1 – DPI Key Terms
- Lesson 2 – Key Concept Differentiation
Module 2 – DPI Scope, Key Principles and Methods
- Lesson 1 – Objectives, Requirements, Decisions
- Lesson 2 – How to Define Effective Policies, Controls, and Guidelines
Module 3 – The Role of Governance, Risk, and Compliance
- Lesson 1 – DPI and Risk Management
- Lesson 2 – DPI and Governance
Module 4 – Focus on Improvement
- Lesson 1 – Creating the Context for Improvement
- Lesson 2 – The Continual Improvement Model Part 1
- Lesson 3 – The Continual Improvement Model Part 2
- Lesson 4 – Assessment
- Lesson 5 – Building a Business Case
- Lesson 6 – Improvement Reviews and Embedding Improvement
Module 5 – Focus on Organisational Change Management
- Lesson 1 – Introduction to OCM Part 1
- Lesson 2 – Introduction to OCM Part 2
- Lesson 3 – Introduction to OCM Part 3
- Lesson 4 – OCM and Communication Part 1
- Lesson 5 – OCM and Communication Part 2
- Lesson 5 – Establishing Interfaces Across the Value Chain
Module 6 – DPI, Measurement and Reporting
- Lesson 1 – Measurement and Reporting Part 1
- Lesson 2 – Measurement and Reporting Part 2
Module 7: DPI, Value Streams and Practices
- Lesson 1 – Differences Between Value Streams and Practices
- Lesson 2 – Methods and Techniques Part 1
- Lesson 3 – Methods and Techniques Part 2
- Lesson 4 – Methods and Techniques Part 3
Module 8 – Course Recap and Exam Preparation
Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.
Course Options: 90- and 150-day options are available
Prerequisites: Candidates must hold the ITIL Foundation Course. The ITIL Foundation is a pre-
requisite for anyone wanting to study higher level ITIL courses
Exam Details
Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.
Further Information
This course must only be sold with the exam
Course overview can be found here
More information on the ITIL4 qualification scheme can be found at Axelos