- Online Training
- >
- Business Relationship Management
- >
- IT Business Relationship Manager (inc. exam)
IT Business Relationship Manager (inc. exam)
IT Business Relationship Manager - Duration 12 Months
The IT Business Relationship Manager training and certification program is intended as a comprehensive foundation for Business Relationship Managers (BRM) at every experience level, with the training and certification designed to provide a solid baseline level of knowledge regarding the BRM role and how well-cemented and
effective BRM disciplines can positively impact overall business results.
The purpose of the IT BRM qualification is to measure whether you have sufficient knowledge and understanding of the Business Management role and organisational capability.
This will enable you to create awareness of the role with your business partners and senior provider management; assess the current state of their business-provider relationships, business demand maturity and provider supply maturity.
You will then be able to assess, with the object of scoping, what aspects of the BRM role would be appropriate to implement, or were already implemented, which aspects need to be adjusted.
Learning outcomes
Through completing this course, you will be able to assess, with the object of scoping, what aspects of the BRM role would be appropriate to implement, or were already implemented, which aspects need to be adjusted.
In detail you will cover the following key areas:
- Understand the purpose, objectives and challenges of implanting a BRM practice
- Understand the IT Business Relationship Organisational Model to discover how to form a true partnership between the service provider and business units
- Understand the Integrated Business Relationship Management Framework (iBRMF) and critical skills, tools, business and operational metrics for each phase
- Understand the value of BRM planning and creation tools such as voice of customer (VoC), critical to quality (CTQ), the Kano model, value stream mapping, SIPOC, Gemba walk, capability roadmapping and gathering business requirements
- Learn how to perform a value-based project assessment
- Understand the role of the IT Business Relationship Manager in Organisational Change Management
Course Outline
Module 1: Introduction to Business Relationship Management
Module 2: Introduction to the IT Business Relationship Maturity Model
Module 3: Introduction to the Integrated Business Relationship Management Framework (iBRMF)
Module 4: Skills to Use Across the iBRMF
Module 5: iBRMF: Business and IT Strategy
Module 6: iBRMF: Customer Engagement
Module 7: iBRMF: Plan, Build, Test, Deploy
Module 8: iBRMF: Operational Excellence
Module 9: iBRMF: Continual Improvement
Module 10: Business and Capability Roadmapping
Module 11: Organisational Change Management
Exam Information
Multiple-choice format
50 questions per paper
26 marks required to pass – 65% pass mark
60 minutes duration
Closed-book
There are no prerequisites for this course.
After completion of this training, you may apply for self-directed learning PDUs through PMI.
BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.
IT Business Relationship Manager™ certification is governed by Professional Designations. All rights reserved.
- The “foundation” supports the BRM role and ensures it has the competencies to be effective and deliver value to both the provider organization and its business partners.
- The “pillars” define the BRM space in terms of Core BRM Disciplines: Demand Shaping, Exploring, Servicing, and Value Realization.
- The “roof” of the House of BRM protects Business Relationship Management as a key aspect of provider capability. It does this by ensuring clarity around the role, discipline, and organizational capability of Business Relationship Management in the context of the Provider Strategy and Operating Model.